FAQ about DJ Mixer Pro products, payment, license and order, etc.

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DJ Mixer Pro V2.0.3

The Best DJ Mixing Software for Mac OS X and Windows.
Complete DJ Software in Dual-Deck-Style! it includes all the features a real DJ needs.

Frequently Asked Questions

Frequently asked questions about DJMixerSoft products, payment, license and order, etc. DJMixerSoft spares no efforts on offering best products and service to our customers.

Products Questions

Can I record my mixes?
What is a cue point?
How do I set a cue point?
Is it possible to edit the songs tags directly from DJ Mixer Pro?
I have some M4P files on my computer from the iTunes Store but they don't seem to work?
What soundcards do you recommend for the best audio quality?
What hardware controllers do you recommend?
Can I connect a natively supported controller and a MIDI controller at the same time?
What timecoded vinyls/CDs can I use and where do I get them?
When I'm trying to pre-listen (preview) a song in the list, it doesn't work?
I want to use 2 different soundcards (audio outputs) on my Mac/Windows. How can I do this?
I have MP4 and M4A files on my computer but they don't seem to work?
I can't use WMA files on Mac?
Where can I find free and payed VST and AudioUnit effects?
What is SPLIT mode?
What can I do if the sound is not hearing well (stutter, pops, clicks, skips)?
How to import an M3U playlist file that has songs with special characters in it? (eg. letters like ü, á, ñ, etc)?
How can I define keyboard shortcuts?
What's the limitations for trial version?
How to register the program?
Where is the manual for this software?

Payment and order questions

What can I get for registering?
When will I get my full version after my purchase?
How to register it?
Can I get a CD shipped to me?
Is it safe to purchase software via your website?
How long will it take to receive registration key codes after payment?
What payment method do you accept?

Products questions

Can I record my mixes?
Yes, you can record your mixes in AIFF (Mac) or WAV (Windows) format. You can later burn the file to an audio CD using your favourite CD-burner application, or you can transfer it to your iPod, iPhone, etc.
What is a cue point?
A cue point records a position in a song for easy re-finding of good/interesting mixing positions.
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How do I set a cue point?
You should use the SetCuePoint button which is located near the CUE button.
Is it possible to edit the songs tags directly from DJ Mixer Pro?
No, you should use an external application for this like iTunes, Winamp or MusicMatch (all free).
I have some M4P files on my computer from the iTunes Store but they don't seem to work?
The iTunes Store (iTMS) songs are protected by a very advanced technical method and also by copyrights laws. Apple does not allow any other 3rd party company to decode that songs. Only iTunes and all other Apple software decode the M4P files.
One solution is to Remove DRM protected from iTunes M4P files with AppleMacSoft DRM Converter for Mac.

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What sound cards do you recommend for the best audio quality?
There are professional sound cards available for both Mac and Windows from M-Audio, RME, and many others like EMU, GadgetLabs, Emagic, ESI, Event, Antex, DigiDesign, etc. Please note that these are very expensive professional soundcards. You might also try consumer high-quality sound cards like M-Audio Revolution, CreativeLabs, TerraTec, etc
What hardware controllers do you recommend?
All controllers that have MIDI will work. The Behringer BCD2000/BCD3000, M-Audio Xponent, ALL Hercules controllers are supported natively.
Can I connect a natively supported controller and a MIDI controller at the same time?
Yes, and you can use the natively supported controller to control the basic functions of the software and the MIDI controller to control other functions including the effects' parameters.
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What timecoded vinyls/CDs can I use and where do I get them?
In the current version you can use DJMixerPro timecoded CD (relative mode only, download here) and MsPinky/Torq timecoded vinyl/CD (buy it from here).
When I'm trying to pre-listen (preview) a song in the list, it doesn't work?
You need to have a separate output for headphones activated in Preferences (CFG).
I want to use 2 different soundcards on my Mac/Windows. How can I do this?
On Windows you can configure them directly from the DJ Mixer Pro preferences (CFG). On Mac you need to make an 'aggregate audio device' (a virtual soundcard) from the 2 soundcards that you like to use -- use Applications -> Utilities -> MIDI & Audio Utility to do so. Then, just select the new virtual soundcard in DJ Mixer Pro.
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I have MP4 and M4A files on my computer but they don't seem to work?
On Windows you need to download and install iTunes from www.apple.com
I can't use WMA files on Mac?
WMA files don't work on the Mac OS X version of software. Convert them to MP3 or M4A.
Where can I find free and payed VST and AudioUnit effects?
A very good place to start is www.kvraudio.com
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What is SPLIT mode?
You need to activate the audio split mode if you have a simple stereo soundcard (no multichannel) but you still want separate outputs for speakers and headphones. The speakers signal will come out on the Left channel and the headphones signal on the Right channel of the simple stereo output. Obviously, you will also need a signal splitter to use the signals in this way.
What can I do if the sound is not hearing well (stutter, pops, clicks, skips)
You should first go to http://www.musicxp.net/tuning_tips.php. You should set the latency to maximum. If it doesn't work you would probably need to upgrade your computer to at least a 1.5GHz processor. If you already have this, maybe you should change your soundcard with a better one.
How do I import an M3U playlist file that has songs with special characters in it? (eg. letters like ü, á, ñ, etc)
The solution is to convert that file into UTF-8 mode. You need to download a free text editor (Notepad++), open M3U the file into it and select from the menu Format->Convert to UTF8. Save the file, close the editor and try to use it in DJ Mixer Pro again.
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How do I define keyboard shortcuts?
You just press the LEARN button, select the button, knob or slider and then press the desired keys.
What's the limitations for trial version?
The trial version may be used only for 30 days for evaluation purposes only. It works only for 20 minutes per session, and mix recording and list 'saving as' are disabled.
How to register the program?
Please review the step by step guide on how to register DJ Mixer Professional.
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Where is the manual for this software?
You may get the user manual online from http://www.djmixersoft.com/help/ However, Please be attention that the user manual may not be in accordance with the newest version, it is possible that the online manual may have some differences with the newest version software what you are using based on the continuing updates. So the online user manual should be only used as a referrence.
A hint: when you hover the mouse over buttons / sliders, etc you will see a small window appear with a description of what that does.
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Payment and order questions

What can I get for registering?
As a registered user, you will get values inlcuding:
- Full version of DJ Mixer Pro without limitations
- Free upgrades in the future versions,
- Free technical support
When will I get my full version after my purchase?
You will get an email message immediately after your purchase. The registration code are included in the email message.
How to register it?
Just download the trial version. Install it to your computer. Enter the License code you received with copy-n-paste.
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Can I get a CD shipped to me?
Yes, If you want to get a CD, you must check the item "Add a CD for $9.95" when you place the order. We do not charge you for the $9.95, it is for the company who will send you a CD with our software burned on it.
Is it safe to purchase product via your website?
Yes, it is very secure to do business with us. The Payment platforms we utilize is RegNow, which are branch companies belong to Digital River. Via this secure payment platform with SSL encryption, the order of your private information, such as credit card number, addresses and so on will be saved as well as confidential information and will never be disclosed without your specific permission.
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How long will it take to receive registration key codes after payment?
You’ll receive a confirmation email when the order goes through and our system will automatically send the registration info to your email address once your order has been validated. If you did not receive it within 30 minutes, perhaps it has been tagged as a SPAM or it's because of the delay of internet or system glitches.
What payment method do you accept?
We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We also accept PayPal - USD Only, Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice, and Purchase Order. If you choose to pay by Check, PayPal, Money Order, Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice or Purchase Order select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.
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